Terms of Service

What Hausturn does

Hausturn reads the booking calendars you connect, creates a turnover job for each upcoming checkout, sends job offers by text message to the cleaners you add, and records their replies in your dashboard.

Hausturn does not employ, supply, vet, train, supervise, or pay cleaners. The people you dispatch through Hausturn are your own contractors or staff, and your arrangement with them is yours alone.

Your account

You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for activity that occurs under your account.

Cleaner consent is your responsibility

You may only add a cleaner's mobile number if that person has agreed to receive text messages from Hausturn about turnover work. Adding a number requires you to check an unchecked box agreeing to these Terms and our Privacy Policy, and confirming that the person consented to SMS. Checking that box is not itself the cleaner's opt-in. Hausturn then texts the number; the cleaner must reply YES before job offers are sent.

You are responsible for the accuracy of the numbers you add and for removing anyone who no longer wants messages. We will honor a STOP reply from any number immediately, regardless of your account settings.

SMS program

Hausturn sends operational texts about turnover jobs (offers, confirmations, and related updates) to cleaners a host has added. We do not send marketing or promotional messages, and we do not operate an affiliate, lead-generation, or third-party marketing program.

We do not share, sell, or provide mobile phone numbers or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Message frequency varies with booking volume. Message and data rates may apply. Cleaners can reply STOP to opt out and HELP for assistance. Mobile carriers are not liable for delayed or undelivered messages.

Service availability

Text delivery depends on mobile carriers and third-party providers and is not guaranteed. Calendar feeds may change, break, or stop updating without notice.

Hausturn is a coordination tool. It is not a guarantee that a property will be cleaned, that a cleaner will accept or complete a job, or that a message will arrive. You remain responsible for confirming that your properties are covered.

Acceptable use

Hausturn may be used only to send operational messages about turnover work to people who have agreed to receive them. You may not use it to send marketing or promotional messages, to message anyone who has not consented, for any unlawful purpose, or to resell the service. We may suspend accounts that put our messaging compliance or deliverability at risk.

Fees

Hausturn is currently provided at no charge during early access. We will give notice before introducing fees, and you may cancel rather than accept them.

Termination

You may stop using Hausturn at any time. We may suspend or terminate an account that violates these terms. On termination we stop sending messages on your behalf.

Disclaimer and limitation of liability

Hausturn is provided "as is," without warranties of any kind, express or implied. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including missed or incomplete cleanings, lost bookings, or guest complaints. Our total liability for any claim will not exceed the greater of the amount you paid us in the twelve months before the claim or one hundred U.S. dollars.

Changes

We may update these terms and will revise the date above. Continued use means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of California.

Contact

support@hausturn.com