Privacy Policy

Who this covers

Hosts create an account and use the dashboard. Cleaners do not have accounts — a host adds their name and mobile number so we can text them job offers.

What we collect

From hosts: your email address and sign-in credentials; property names, addresses, time zones, and checkout times; the calendar (iCal) URLs you connect; and the names and mobile numbers of the cleaners you add.

From connected calendars: booking start and end dates for your properties. We do not receive guest names, guest contact details, or payment information from these feeds.

From messaging: the content and timestamps of text messages sent to and from our number, and each number's consent status.

We do not collect payment card data, and we do not use advertising or tracking cookies.

How we use it

To create turnover jobs from your bookings, send job offers to your cleaners, record their replies, show status in your dashboard, notify you of changes, and operate and secure the service.

Mobile information

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Cleaner phone numbers are used only to deliver job offers and turnover updates about that cleaner's own work. The only third party that receives a number for this purpose is our messaging provider (Twilio), which delivers the texts. We do not sell or rent mobile phone numbers.

Message frequency varies with booking volume. Message and data rates may apply. A cleaner may reply STOP at any time to stop receiving messages, or HELP for assistance.

Who we share it with

We use service providers that operate parts of the product on our behalf:

• Supabase — database and account authentication
• Twilio — text message delivery
• Vercel — website and dashboard hosting
• Railway — calendar sync and messaging services

Each may process data only to provide its service to us. We may also disclose information where required by law.

How long we keep it

We retain account, property, and job records while your account is active. Message logs and consent records are kept as long as needed to operate the service and to demonstrate that consent was given. You may request deletion at support@hausturn.com; we will delete or anonymize your data except where we are required to keep records by law or to evidence messaging consent.

Your choices

Hosts may request access to, correction of, or deletion of their information at support@hausturn.com. Cleaners may stop messages at any time by replying STOP, and may request deletion of their number at support@hausturn.com.

Security

We use encrypted connections and access controls to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Hausturn is not directed to anyone under 18, and we do not knowingly collect information from children.

Changes

We may update this policy. When we do, we will revise the date above.

Contact

support@hausturn.com